Terms & Conditions and Disclaimer

條款與細則

Nature of Services 

flybubu provides rental services for cameras and related devices to customers or travelers planning to visit various destinations from Hong Kong. Please note that flybubu does not sell equipment through this website.

Privacy Policy

flybubu.com.hk places a high priority on protecting customers’ privacy, which is fundamental to our business. We collect customers’ personal information solely to the extent necessary to provide our camera and device rental services, including rental processing, promotion, registration, shipment, collection, and management. This information will not be used for any purpose other than those explicitly mentioned above.

Rental Agreement

Article 1: Contracting Parties
 This rental agreement is made between the Lender, flybubu.com.hk (hereinafter referred to as “Party A”), and the Lessee (hereinafter referred to as “Party B”). Both parties agree to the rental of related equipment (hereinafter referred to as “Rental Items”) as outlined in this agreement.

Article 2: Rental Items, Duration, and Fees
 The Rental Items, accessories, rental period, rental fees, pickup/return methods, and shipping costs are as detailed in the agreement. Upon Party B’s acceptance, this agreement is considered established, and Party B must comply with all terms and conditions of the rental agreement and rental guidelines. Party B must pay the full rental fee and any additional charges at the time of delivery of the Rental Items.

Article 3: Return of Rental Items
 Party B must return the Rental Items by the agreed time. Exceptions apply if delays are caused by damage to the Rental Items or force majeure events beyond Party B’s control (e.g., typhoons, earthquakes, floods, or riots). In such cases, Party B must notify Party A immediately. Until the Rental Items are returned, Party B’s rights and obligations remain governed by this agreement.

If the order is canceled, 100% of the rental fee will be charged as a cancellation fee. The deposit will be refunded according to the deposit policy. No refund will be issued for early returns.

Article 4: Extension and Late Returns

  • Party B may return the Rental Items early; however, rental fees already paid will not be refunded (except in cases of natural disasters).
  • If Party B wishes to extend the rental period, they must contact Party A and obtain approval for the extension.
  • For late returns within 10 days, Party B will be charged based on the original daily rental rate.
  • If Party B fails to return the Rental Items or pay the outstanding rental fees, Party A has the right to retrieve the Rental Items and claim any associated costs.
  • If Party B is uncontactable for three days after the due date, Party A reserves the right to deduct the full value of the Rental Items until the items are returned and all outstanding fees are settled.

Article 5: Obligations of Care
 Party B must maintain and care for the Rental Items with due diligence and is prohibited from subleasing, selling, pledging, mortgaging, transferring, or otherwise encumbering the Rental Items. Ownership of the Rental Items and related accessories remains with Party A. This agreement only grants Party B the right to use the items during the agreed rental period without transferring any ownership rights.

Article 6: Damage and Compensation

  • If the Rental Items or accessories are lost, damaged, or found to be malfunctioning, Party B must notify Party A immediately.
  • If the damage is determined to be caused by negligence, Party A reserves the right to choose between repairing the item or requesting Party B to compensate for the item with a replacement of the same type, quality, and quantity or with equivalent cash value.
  • Party B is not Party A’s agent for any purpose during the rental period. Repairs or replacements of any parts or accessories require Party A’s prior approval.
  • If the Rental Items cause harm to third parties, Party B must not waive claims against such third parties or take any action detrimental to Party A’s rights. Party B will be held liable for any resulting losses.

Article 7: Rental Guidelines
 Additional details regarding responsibilities for loss or damage, transaction details, and other matters are available on the flybubu website. Party B confirms that they have thoroughly reviewed and agreed to the rental guidelines without objection.

Article 8: Entire Agreement
 The rental guidelines, reservation forms, and all attached documents are considered an integral part of this agreement and hold equal legal effect.

Article 9: Governing Law and Jurisdiction
 Any matters not covered in this agreement will be resolved based on relevant laws, practices, and principles of good faith. Should litigation arise, both parties agree to submit to the jurisdiction of Hong Kong courts.

Article 10: Agreement Effective Date
 This agreement takes effect and becomes legally binding once Party B notifies Party A via fax, email, or text message that they have reviewed and agreed to its terms.

DEPOSIT POLICY

Deposit Policy 

Upon our receipt of the Equipment following your Return, if there is no outstanding charges, we will refund the deposit to the same credit card/payment channel used when placing the order. If there is any outstanding charges, it will be charged against the deposit: and after deducting all charges.The equipment deposit will be refunded 145 working days after the return date, and it will be returned to the FPS account associated with the phone number you used when placing the order. Our deposit refund process is automated: once the system is set up, the deposit will be automatically refunded to the FPS account linked to your order phone number on the due date. If you do not receive it, please contact us. Please note that working days are based on Hong Kong standards, meaning Monday to Friday are considered working days, while Saturdays, Sundays, and Hong Kong public holidays are not counted. You may use AI tools, such as ChatGPT, to calculate your exact due date. By making the payment, the customer acknowledges that they have read and agreed to the deposit terms. If the transaction is canceled, the refund of the deposit will also be processed in accordance with the above terms.

Regarding Shipping

  1. Due to the high value of electronic products, only SF Express is supported for shipping both ways. Outbound shipping costs will be covered by us, while return shipping costs are the buyer’s responsibility. Buyers can decide whether to purchase shipping insurance. We will consider the return complete once we receive the item in good condition.
  2. The sender is responsible for the safety of the shipment. If the buyer receives a faulty device, we will provide a replacement or a full refund. However, if the returned item is found to have issues upon receipt, the buyer will be responsible for compensation.

Regarding Cancellations and Modifications

  1. For order cancellations, 100% of the rental fee will be charged. Deposits will be refunded in accordance with the deposit policy. No refunds will be issued for early returns.
  2. To extend a rental, customers must contact customer service in advance. The daily rental fee for the extension will be charged based on the original daily rate at the time of the order. If the customer fails to return the items on time and does not contact customer service for an extension, the order will be considered overdue, and double the daily rental fee will be charged.

Regarding Shipping and Returns

  1. For Buyers: Upon receiving the item, please take photos or videos within 12 hours and send them to customer service for record-keeping. Verify that all accessories are complete and the device is functioning properly. If you do not contact customer service to confirm or report any issues, the item will be considered complete and in good condition by default.

Before returning the item, buyers are required to take photos of the accessories for verification and record a video showing the device functioning properly. Send these records to customer service for confirmation.

Compensation Policy

  1. For lost equipment or accessories, full compensation for the value of the lost item is required.
  2. In cases where equipment or accessories are severely damaged and cannot be repaired, the buyer will need to purchase the item at its full value.
  3. If the equipment or accessories can be repaired, they must be sent to an official service center for repairs. Third-party repairs are not accepted. The buyer will be responsible for covering the official repair costs. (During the repair period, 7 days of rental fees will be waived. If repairs take longer than 7 days, the buyer will be charged for the seller’s loss of rental income.)
  4. If the equipment or accessories suffer damages such as scratches or dents that result in depreciation, the buyer must compensate the seller for the provided depreciation amount.

Damage Assessment and Compensation Standards

  1. Lost Equipment and Accessories
    In the event of equipment or accessory loss, we will purchase replacements from the second-hand market, and the customer will be required to cover the full cost. Quotations from the seller will be provided to the customer for reference.
    • Accessories included in the package will also be factored into the total compensation amount.
    • Compensation will not exceed HKD 5,000.
    • If the deposit paid is insufficient to cover the total amount, the remaining balance must be compensated by the customer.
  2. Note: Customer identification will be recorded during the rental process. In cases of refusal to compensate, legal action will be pursued.
  3. Damaged Equipment and Accessories
    • Compensation standards follow our damage assessment criteria and insurance guidelines.
    • Compensation amounts will be determined based on the chart provided.
    • If a deposit was paid, it will be deducted accordingly.

    • Damaged Equipment and Accessories
      Customers must carefully inspect and confirm that the equipment and all accessories are in good condition with no damage at the time of pickup.
      If any issue is discovered upon receiving the equipment, the customer must immediately return or request a replacement.
      By taking the equipment, the customer accepts full responsibility for it. The customer agrees to be fully liable for any damage that occurs during the usage period, regardless of the cause. The customer agrees to compensate for any damage to the equipment.

  4. Note: Customer identification will be recorded during the rental process. In cases of refusal to compensate, legal action will be pursued.

If the equipment is lost, the insurance service does not cover it, and the full value of the item must be paid. The insurance only covers the main device, not the accessories.In case of any dispute, Flybubu reserves the right of final interpretation.